Tesla’s dwelling charging station receives highest buyer satisfaction rating in J.D Energy examine


Tesla Inc.’s Stage 2 dwelling charging station acquired the best satisfaction rating of any electrical car charger for the second yr in a row in line with the J.D. Power 2022 U.S. Electrical Car Expertise (EVX) Residence Charging Examine launched Thursday.

The annual examine, launched final yr, checked out EV house owners’ satisfaction with their chargers based mostly on eight components: equity of retail value, wire size, dimension of charger, ease of winding/storing cable, price of charging, charging velocity, ease of use and reliability.

Tesla scored a satisfaction rating of 797, 47 factors above the mounted Stage 2 charger common. ClipperCreek positioned second with 758 factors.

Tesla outperformed each charger in seven out of the eight components, solely falling behind within the equity of the retail value, Senior Director of World Automotive at J.D. Energy Brent Gruber instructed Automotive Information.

“It might not be the most cost effective, however it’s the greatest performing,” he mentioned.

The examine surveyed greater than 8,000 individuals and in contrast satisfaction ranges amongst Stage 1 moveable chargers, Stage 2 moveable chargers and Stage 2 completely mounted at-home charging stations, with complete scores of 1,000 factors doable.

Stage 1 chargers use 120-volt AC energy and might add 4 to five miles of vary per hour, whereas Stage 2 chargers use 240-volt AC energy and add 20 to 30 miles of vary per hour.

General, J.D. Energy discovered there was a 188-point hole between the moveable Stage 1 chargers and the mounted Stage 2 chargers within the examine.

Stage 1 moveable chargers noticed a 10-point decline from final yr, whereas moveable Stage 2 chargers improved 11 factors in satisfaction.

Gruber mentioned that he hopes folks’s primary takeaway from this examine is to improve to a Stage 2 charger.

“Quite a lot of these producers are making actually nice Stage 2 chargers, and we’d like to ensure persons are benefiting from that,” he mentioned.

There are lots of incentives to alter, similar to these being provided by native utilities, Gruber mentioned.

Nevertheless, the examine discovered that solely 40 % of Stage 1 dwelling charging customers and 52 % of Stage 2 charging customers are conscious of those packages.

There are hindrances to upgrading as effectively. In surveying individuals who upgraded to a Stage 2 charger, the examine discovered that 75 % wanted to alter at the very least one part of their houses. This consists of altering wiring, retailers and electrical panels.

Location had a consider charger satisfaction as effectively, as totally different areas noticed a spread of satisfaction principally ensuing from the price of charging. The least glad was the New England area, the place on common EV house owners are 162 factors much less glad than drivers within the Mountain area.

One solution to improve driver satisfaction is to make use of preconditioning in a car, which warms or cools the car whereas it’s charging. house owners of completely mounted Stage 2 chargers, the common satisfaction rating adjustments 41 factors relying on whether or not the motive force incessantly preconditions the car.

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